Returns, Refunds, and Cancellation Policy

Returns

Return Request:

1. Log in to www.toysofcpt.com and initiate a return request for damaged, defective, or not as described items.
2. The item will be picked up from your doorstep.
3. Once the seller receives the original item, a Replacement item is shipped or a full refund is issued.
4. The free gift (if any) is included as part of the item order and needs to be returned along with the originally delivered product.
5. A return can be created at the item level, and for multiple items, you can initiate a return for a partial quantity.

Return Not Possible Scenarios:

• Return request made outside the specified time frame.
• Product damaged due to use or not in the same condition as received.
• Consumable item used or installed.
• Products with tampered or missing serial numbers.
• Fragile items, hygiene-related items.

Refunds Scenarios:

• Seller cannot provide a replacement/item out of stock.
• Buyer protection ruling in your favor.
• Returns allowed on select categories under certain conditions.

Turn Around Time (TAT):

• In most cases, we deliver the replacement while arranging pickup.
• In a few cases, pickup is arranged earliest, and the replacement is shipped upon receiving the item.
• If pickup is not possible in certain areas, you can ship the product through another courier, and shipping charges will be reimbursed.
• Replacement is subject to the availability of stock with the Seller. If not available, the Seller will refund the amount.

If Refund Not Received:

• If you've received a confirmation mail, rest assured we've initiated the refund request.
• Contact us in case of delays.

Miscellaneous:

• If the seller declines a replacement and you're unconvinced, write to us at contact@toysofcpt.com.
• Dispute can be filed 45 days from the date of delivery. CHANNAPATNA TOYS mediates buyer-seller disputes.
• CHANNAPATNA TOYS Buyer Protection aims to assist Buyers when the Seller cannot provide a resolution, and the Buyer is unconvinced.
• Buyers and Sellers are subject to final consent from CHANNAPATNA TOYS for dispute settlement.

Canceling the Return Request:

• Call us to cancel the return request; reject the replacement if already dispatched.

Not Applicable for Return Products:

• Even if eligible for return, it may not be applicable for return pick-up due to logistics cost. In such cases, the seller issues a full/partial refund or replacement.

Cancellations

Cancellation Request:

• Cancel your order on the 'My Orders' page before shipping.
• Entire order amount refunded.
• Once shipped, cancellation not possible.

Turn Around Time (TAT):

• 1-2 business days to cancel the order.
• 7-10 business days for banks to process the refund.

Modes of Refund after Cancellation:

• Refund to Source: Money refunded to the original payment mode/account.